Appresto Collections – Refund Policy
Clear, fair refund policies to keep your shopping worry-free and simple.
Effective Date: February 06, 2026
At Appresto Collections (https://mprestoza.com), we aim to provide high-quality, custom-made products. Because our items are made-to-order and personalized, we have the following refund policy:
1. Custom & Personalized Products
Products with custom designs, uploaded images, or personalized text cannot be refunded unless there is a manufacturing defect or error on our part.
Please double-check all personalization details before placing your order.
2. Damaged or Defective Items
If your product arrives damaged, defective, or not as described:
Contact us within 7 days of delivery with photos and order details.
We will review your request and, if approved, offer:
A replacement of the item, or
A full refund for the affected item.
3. Order Cancellation
Orders can be canceled within 24 hours of purchase before production begins.
After production has started, cancellations are not possible.
4. Non-Refundable Items
Custom or personalized designs without defects
Items returned after 7 days of delivery
Shipping fees
5. How to Request a Refund
To request a refund, contact us at:
Email: [Your Email]
Include: Order number, product name, and photos (if applicable)
We will respond within 3 business days with instructions.
6. Shipping Costs
Customers are responsible for return shipping unless the product is defective or damaged.
Refunds will be processed using the original payment method after the item is received and inspected.
7. Changes to This Policy
We may update this Refund Policy at any time. Any updates will be posted on this page.
Refund FAQs
How do I get a refund?
Contact us within 14 days with your order details to start the refund process.
What items qualify?
Only unused, unopened products in original packaging are eligible for refunds.
How long does refund take?
Refunds are processed within 7 business days after we receive and inspect the returned items.
Are shipping fees refundable?
Shipping fees are non-refundable unless the return is our error.
Can I exchange items?
We do not offer direct exchanges; please request a refund and place a new order.
What if my item is damaged?
Report damaged items within 48 hours with photos for a full refund or replacement.
Contact Us
Have questions? We're here to help you.